I Love Leasing CRM+

I just wanted to drop you a note and let you know how well I Love Leasing CRM+ has been working for us on our lease-ups and what a game changer it has been for our site leasing team. I am so glad I was able to convince ownership to invest in Lead Management on all new communities moving forward. Your team is fantastic to work with and super responsive.

ILoveLeasing CRM+ is an easy to use yet highly sophisticated customer relationship management tool. The program has improved efficiency, reduced advertising spending, and allowed for real time executive reporting that has enhanced my overall decision making. I would enthusiastically recommend this program to any owner who desires roll-up performance analytics, improved onsite efficiency, and the ability to make more strategic marketing decisions.

Our partnership with Spherexx has been outstanding. The ILoveLeasing CRM+ tool and services their organization provides are an integral part of our workflow. As we faced challenges with the changing environment of 2020, their team stepped up to provide immediate solutions. They instantly adapted to various methods of touring, giving us the freedom to choose the options we support. It has been incredibly helpful to not only have the tools to shift with the market, but to know which strategies are working best.

Managing so many advertising sources and instantly seeing real-time conversion gives me confidence in spending our marketing dollars wisely. Our lead volume doubled between November 2020 and November 2021 and our leases quadrupled. That's a 300% increase in lease transactions. For six months between June-Nov20 and June-Nov21, our leads increased 21% and leases 84% and tours almost tripled.

We were the first company to launch the ILoveLeasing CRM+ and Rent Manager integration in 2018 and the system has improved our prospecting efforts ever since. From advertising performance, lead volume statistics, and cost per lead/lease, our efforts are clearly identifiable. It is comforting to know that all our leads are accounted for in one central module, which makes it easy for tracking and resident conversion. Overall, the ILoveLeasing CRM+ solution for us is very valuable and the team at Spherexx provides continued assistance and custom reporting, if needed, so we can continue to better our prospecting efforts.

I have been working in this industry for over twenty years and I have used all of the different programs out there and I LOVE, LOVE, LOVE ILoveLeasing CRM+ the most!

ILoveLeasing CRM+ is one of the best tools for leasing & marketing in the property management industry. Our qualified traffic has increased 12%, leases by 50%, and our closing rate by 36% in the first three months. The seamless integration with our property management software effectively allows our leasing agents to focus efforts on closing. From a corporate level, the executive dashboard depicts an excellent picture of our team's real time performance on a comprehensive overview. Lead tracking management has never been easier!

There are so many things to love about ILoveLeasing CRM+. I love that I get responses from our account manager the same day. I love how they respond with detailed explanations and screenshots! I love how information is always consistent when we talk with any Spherexx team member. Our onsite team doesn't have to be concerned about lead duplication or transferring leads to sister communities; and the program queues up "next steps" automatically to keep follow-up on track. Then there is the intense data analytics that helps me make the best advertising investments. I Love ILoveLeasing CRM+.

We've used I Love Leasing CRM+ for the last four years and it has substantially improved our prospect follow-up and leasing opportunities. I no longer rely on the honor system when reviewing leasing activities with our onsite teams, I already have all the facts I need to discuss our upcoming marketing plans. Our Rent Manager integration saves us so much time, there is no double entry required and we have great reporting. We can also broadcast email or text and track calls and sources with the optional add-ons.

"ILoveLeasing CRM+ is one of the best programs for leasing sales and prospect tracking!" Pros: The pre-made list of contact responses for all different types of prospects is amazing. They have templates that are specific to the needs of clients making follow up a breeze. Cons: I really have no cons for this software. I have used many other programs in the course of 15 years and ILoveLeasing CRM+ was one of the most beneficial to my properties.

"Amazing support team!"
Overall: Best way to track the on site team and ensure they are meeting our company standards.
Pros: It is extremely simple to use once you get the hang of the way the software works! I train new leasing people to use this daily and I feel like after a little overview they are able to really advance!! The corporate team are EXTREMELY responsive when it comes to adding sources or properties!
Cons: I am honestly very happy with the software in general- the stalled lead report is not my favorite though and can be slightly confusing/misleading.

"I use this program every day!" Pros: I like that it can export leasing leads. It is fairly ease to use. I don't know all the ends and outs of the program, but it is helpful for what I use it for. Cons: It doesn't always record the calls. Sometimes new leads are imported from Yardi, however, it comes through as a new lead versus attaching all the related information with it so you have to type out the information twice.

"I Love Leasing CRM+ is amazing!" Pros: I Love Leasing CRM+ helps in so many ways. I am able to get leads when we have a slow week. I can also look at reports and see what days we have more traffic at our property. I can see what time of day we get more traffic as well and that helps me determine when to stay in the office and not take a lunch or what my off days should be. Cons: I do not like the new update where when we came a call lead we can only put in the name. We have the option to put in notes but it doesn't transfer over into Yardi like it use to. They may be something our company has to suggest but I'm not sure.

"Super Easy to Claim Leads!" Pros: Our office was having issues entering all our leads (phone & email). This program has made lead tracking 10 times better! I really love it auto responds to email leads and it has many options for email replies. Cons: There was a new upgrade when listening to calls (after the call) that I do not care for. You are not able to add notes if you select that you were listening to the call instead of in the call.

"Love this program!" Pros: It is one of the best organization tools. It shows me all of my emails I have sent to the customer and shows me the last time I contacted them which helps me a lot in what I do. You can also make preset emails to send which is really handy.
Cons: I haven't had many issues at all. Just a few glitches here and there. Nothing to complain about because it keeps me sane.

"LOVE " Pros: It is very easy to operate and the webpage looks inviting. I like being able to see what my staff is doing and being able to listen to their phone calls without them knowing. I really like you can edit a callers info while on the phone with them.Love that we can look at our availability from their page instead of having to use both programs.
Cons: I dislike that when a user leaves, all their leads even the inactive come back up to be reclaimed. I wish there were more reason for inactive options.

"A great tool to analyze our properties' day to day operations"
Pros: It's very user friendly & the reports allow us to review many aspects of our properties operations so that we can better serve our residents.
Cons: Some of the reports that we use do not upload correctly into a different format, such as excel or PDF, making it hard to share with others.

"Great tool, great team!"
Pros: I Love Leasing CRM+ is an extremely thoughtful lead management tool for the Multi-Family Housing industry. It feels that it was designed by a team of people that truly understand the leasing process. As a result, the tool is effective, it's easy to use, and has robust reporting. The tool integrates with other systems and tools nicely, and has been well received by our on-site team members.
Cons: I wish that there were more options with emails/automation. I'd like to be able to turn on a drip email function that identifies the bedroom type and move-in time period of a guest card so that it sends out emails based on the progress of the guest card. "Your move in date is approaching..." type of thing. More of a wishlist item versus a dislike though.

"I love the reports and ease of use!"
Overall: I love the reports, and am able to see how well we are managing our leads.
Pros: The reports are great - I can easily identify issues with specific personnel to ensure training is provided early on. They also have a great report to show the best staff across the portfolio which makes everyone compete to win for the month!
Cons: I don't like that when an unqualified/inaccurate lead comes in, you must log a "phone call" and add notes that it is a false lead. If you do not, it will include the lead with those that are not contacted, reducing your true contact rate.

"Both the customer service and ILoveLeasing are simply INCREDIBLE!"
Overall: The reporting and ability to follow-up.
Pros: EVERYTHING! From the reports, to the lead tracking options to the follow-up tool. This system offers SO MUCH!
Cons: What's not to like? There is so much information available. The hardest thing is learning everything that is available. But, the great team offers incredible training and they are always available to assist.

"Site is easy to use and understand!"
Pros: Software is very user friendly. Reports are sent weekly directly to my email. Customized reports can be done quickly for any of my sites. I would recommend this site to anyone. Easy set up and easy to use.
Cons: Only Con is that sometimes the connection to One Site does not seem to work well. I had no issues when on Yardi.

"Extremely helpful to my team" Pros: The reporting tools, user friendly web page, tracking tools, support staff, visibility to on site staff